Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Friendly staff
Helpful maintenance man
Funny smell
Limited dining options
7.0/10
Very good
Rooms
6.9
Location
7.3
Service
6.9
Dining
6.6
Guest reviews
7.0/10
based on 10 reviews
8.6
8.6/10 based on 105 reviews
Ben
United Kingdom,
February
2024
6.6/10
The hotel is conveniently located near offices and train tracks, offering a peaceful stay. The rooms are clean with new fixtures, but some furniture shows signs of wear. Despite mixed feelings about the primitive air conditioning system and bed comfort, the overall value for money is decent.
Rooms
7.0
The rooms were clean with new fixtures, but some furniture was old and worn. The bed was hard with springs popping through.
Service
5.0
The hotel service was not very friendly and had issues finding my reservation. However, they offer various services like dry cleaning and wedding services.
Location
6.0
The hotel is a bit off the beaten path near offices and train tracks, but the proximity to the airport makes it ideal for a short stay.
Dining
8.0
The breakfast on-site was excellent, providing a better experience than free continental breakfasts offered by other hotels.
Facilities
7.0
The facilities offer adequate parking, a friendly maintenance man, and good WiFi, but the outdated air conditioning system may be a drawback.
Arthur
United Kingdom,
January
2024
5.0/10
The hotel room I stayed in was a bit disappointing. It smelled funny, was not clean, and felt quite crowded with 2 queen beds. On the positive side, the service provided was very pleasant. However, it was constrained in what they could do because of their special status. The location was just a few minutes away and convenient for accessing the airport and Downtown area. The dining experience was not up to standard, as it was only prepared for the refugees. The facilities were just average with no standout features.
Rooms
5.0
The room I stayed in had a funny smell, was not clean, and felt crowded with 2 queen beds.
Service
7.0
The service provided was very pleasant, but it was constrained due to their special status.
Location
6.0
The hotel location was just a few minutes away, convenient for airport and Downtown access.
Dining
5.0
The dining experience was disappointing as it was only prepared for the refugees.
Facilities
5.0
The facilities were average with no standout features.
Friendly staff
Funny smell
Mark
United States,
January
2024
7.0/10
My stay at the hotel was a mix of positives and negatives. The room, although spacious, had a strong perfume scent that was overwhelming. It was clean initially, but cleanliness seemed to decline by the next morning. The service was generally friendly and accommodating, but there was a slightly rude encounter with a staff member. The location was convenient, close to essential stores and transit options, but not as close to downtown as desired. The dining experience was satisfactory but lacked variety in timing and menu options. Overall, the facilities provided by the hotel were decent, offering essential services and amenities.
Rooms
6.0
The room was spacious but had an overpowering perfume scent, too much to be enjoyable. It was clean initially but declined by the next morning.
Service
7.0
The staff was friendly and mostly accommodating. However, there was a specific incident with one staff member that was less than pleasant.
Location
8.0
The hotel's location was convenient, with easy access to essential stores and transit options. However, it required a cab ride to reach the nearest Go Station and a bit far from downtown Toronto.
Dining
7.0
The dining experience was satisfactory, but it lacked extended timing and menu options beyond continental fare unless opting for a la carte.
Facilities
7.0
The hotel's facilities were decent, providing essential services needed for a comfortable stay.
Robin
United Kingdom,
November
2023
7.4/10
The hotel's location near offices and train tracks might not be ideal, but the rooms were spacious and comfortable, and the service was friendly. The dining options were satisfactory. Overall, decent value for money.
Rooms
8.0
My room, located at the end of the hall, was spacious and comfortable. The bed was cozy, and I appreciated the big TV and fast Wi-Fi.
Service
8.0
The staff were friendly and cared for all the guests individually. I had a pleasant experience with the service.
Location
7.0
The hotel is a little near offices and train tracks but was good overall for my stay. It's off the beaten path, providing a quieter ambiance.
Dining
7.0
During my stay, the dining experience offered a reasonable choice a la carte, which was good. It was a decent value for the money spent.
Facilities
7.0
The hotel facilities were sufficient for my needs during the stay.
Glen
United States,
October
2023
6.4/10
The hotel had extremely clean rooms with new carpet and bathroom fixtures, although the furniture was old and worn. The service was lacking hospitality and attempted to charge a higher rate for the room. The location was convenient for car travelers, close to the airport, with friendly maintenance staff. The dining experience was simple but satisfying, and the overall facilities were adequate.
Rooms
7.0
The rooms were extremely clean with new carpet and bathroom fixtures, but the furniture was old and worn.
Service
5.0
The service was lacking hospitality and tried to charge a higher rate for the room.
Location
8.0
The location was convenient for car travelers, close to the airport, with friendly maintenance staff.
Dining
6.0
The dining experience was simple but satisfying.
Facilities
7.0
The overall facilities were adequate.
Liam
United Kingdom,
September
2023
7.8/10
My stay at the Quality Suites was quite convenient for our 13-hour layover, although it was louder than expected due to its proximity to Pearson airport. The room served its purpose, and I managed to get some shut-eye during the daytime.
Rooms
7.0
The room was louder than normal considering the proximity to Pearson airport, accommodated our 13-hour daytime layover.
Service
9.0
The service was top-notch with a very helpful staff who ensured I had a very good night's sleep. They took care of all the guests meticulously.
Location
8.0
The location was handy to the airport, making it a prime spot for those with layovers. However, there wasn't much to walk to around the area.
Dining
7.0
The dining options were decent, with a reasonable selection available. The indulgent pastries were a highlight during my stay.
Facilities
8.0
The facilities at the hotel were satisfactory, providing essential services like dry cleaning, laundry, and wake-up calls.
Charles
United States,
September
2023
6.6/10
The hotel had clean and comfortable rooms with a nice simple kitchen and comfortable beds, making for a truly pleasant stay. However, the service lacked professionalism and friendliness. The location was convenient to the main highway but offered limited dining options. The dining experience was pleasant and affordable. Overall, the facilities were decent.
Rooms
8.0
The rooms were clean, comfortable, and equipped with a full complement of new dishes and utensils.
Service
5.0
The service was not very professional and friendly.
Location
6.0
The location was convenient to the main highway but had limited dining options.
Dining
7.0
The dining experience was pleasant, tasty, and affordable.
Facilities
7.0
The facilities were decent.
John
United States,
September
2023
7.8/10
The hotel is conveniently located near the airport and within walking distance of various stores and restaurants, making it a suitable choice for those with early flights. The rooms were nice and clean, although they had an old-fashioned style. The service was attentive and accommodating. The dining options were decent, with a buffet and a la carte choices available. The facilities met expectations, offering essential services for a comfortable stay.
Rooms
7.0
The rooms were nice and clean, but had an old-fashioned style with some outdated furniture.
Service
8.0
The service was very kind and attentive, making sure guests felt welcomed and taken care of.
Location
9.0
The hotel's location near the airport and within walking distance of stores and restaurants was convenient for travelers.
Dining
7.0
The dining options were sufficient, with a buffet and a la carte choices, catering to different preferences.
Facilities
8.0
The hotel offered essential facilities such as laundry, dry cleaning, and airport shuttle services.
Martin
United Kingdom,
August
2023
7.0/10
Despite some noise and outdated amenities in the rooms, my stay was overall satisfactory. The staff was friendly and accommodating, especially when addressing room issues. The location, while secluded, offers convenience for travelers with varying flight times. The dining experience was reasonably good but could benefit from extended hours.
Rooms
6.0
The rooms, despite being on the noisy side and slightly outdated, were clean and relatively comfortable. The bed, however, was a major disappointment due to sagging issues.
Service
8.0
The staff was efficient, friendly, and eager to assist. They promptly addressed concerns and made necessary room changes without hesitation.
Location
7.0
The hotel, though secluded, is likely convenient for travelers with varied flight schedules. While not exceptionally convenient, it offers decent amenities and friendly maintenance staff.
Dining
7.0
The dining at the hotel was reasonable both in price and quality. However, the need for extended hours was noted for latecomers.
Facilities
7.0
The hotel facilities were adequate, offering services such as dry cleaning, wedding services, and airport shuttle. However, the outdated room amenities slightly affected the overall experience.
C.
United States,
May
2023
7.8/10
I had a pleasant experience at the hotel. The room was quiet, spotless, and equipped with convenient amenities like a fridge, microwave, and air-conditioner. The spacious room had a very clean and tidy bathroom. The price was reasonable for the value provided.
Rooms
9.0
I was impressed with the quiet and spotless room equipped with essential amenities. The spaciousness and cleanliness were top-notch.
Service
8.0
The service was helpful and engaging, making my stay even more enjoyable. The staff went above and beyond to assist, which I appreciated.
Location
8.0
The hotel's proximity to various stores like Walmart, Lowe's, and restaurants like MacDonald and Popeyes was convenient. The area was also close to the airport without being noisy, providing a comfortable stay.
Dining
7.0
I found the dining options to be satisfactory, although the selection was limited to mostly continental options. However, the homegrown organic fruits were a nice touch.
Facilities
7.0
The facilities were adequate and met my needs during the stay. I had access to all the necessary services like dry cleaning, laundry, and wake-up calls.
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